Simcomm, headquartered in the United Kingdom, is a leading provider of call center software and solutions. Established in 2011, Simcomm has carved a niche in delivering automation and compliance solutions to a global client base. As an authorized partner of Verint, Avaya, and other major cloud OEMs, we offer a comprehensive range of services and solutions, including enterprise telephony, call recording, workforce management, automation, and back-office operations.
10+ Top Companies are running with Simcomm AE Enabled Auto call Back Manager for their end clients
Implementation of Recording Compliance Manager for 45K+ Seats in Contact Customer Environment
Successfully delivered 50+ Call Recording Export Kits with centralized solutions and multi-format call conversions.
3 major BPO running on Simcomm UTOM solution for managing their Telecom Operations & Optimization with this Telecom Automated Solution
10+ Customized Adaptors delivered for calls import into WFO Setups, recorded on various Telephony platforms; mainly for Analytics
5 Customers running with Simcomm User On-Boarding Software for automated on-boarding process.
10K+ Implementations including 1K+ Migrations to Customers Globally on Verint and Avaya WFO Suite
Delivered over 460 training sessions on Workforce Management and Quality Monitoring
350+ Consulting Sessions conducted successfully around Workforce Management and Speech Analytics
24 x AMC Customers across the Globe On Verint and Avaya WFO
Only partner with L2 skills for joint and sole deployments of complex and vast solutions
Over 25+ projects delivered for 3rd Party Integrations with Verint and Avaya WFO