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Testimonials

Unified Telecom Operations Manager (UTOM)

Benefits of Implementing UTOM:-

  • UTOM dashboard gives lot of enhancements and automations that we wanted to achieve in Avaya Call Manager
  • UTOM tool logic helped us to segregate business wise voice channel utilization on a shared infrastructure(shared trunks in Avaya).
  • Manual effort can be reduced to a great extend by automating various modules such as, ESS alert module, Syslog, voice channel(Trunk Channels), Announcements and extensions etc.
  • Ease of integrating multiple modules with UTOM base modules makes our deployment timelines quick and more effective
Vipin.T
GIT-Telecom Projects | HCLTech

Call Recording Solution (CRS)

  • CRS deployed in TP is meeting client requirement. This helps is retrieving recorded calls faster with help of meta data shared along with recordings. 
  • Best part is voice and screen are merged in a single call for better experience.
Navin Rathod
Vice President Technology | Teleperformance

LAM Integration

Team did a good job. They were knowledgeable and hardworking. Team were always available whenever needed.
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Customer Service Technology Head | Leading Indian Private Bank

Recording Compliance Solution

Recording Compliance Manager, also known as Recording Eye, is a great application that provides comprehensive visual representation of the organization\'s recording compliance. In a quick glance, the tool is developed with the main purpose is to provide the data without any added effects. The direct to the point approach of the software developer is a plus in our books since it aims to avoid misinterpretations. The Dashboard of Recording Eye assists both Operations and IT Support a quick view of the recording status which helps in the immediate resolution of recording concerns. The tool also provides its own module for reports which helps the business to extract both current and historical data. The reports can be presented to the management as well as to the clients. As an administrator, the application provides vital information that can greatly help with the maintenance of the recording platform. Do not let the type of font used in the development of the application fool you, the Recording Compliance Manager is a great application added to any Business Process Outsource.
Gilbert Alpay
Logger and Analytics Lead | Information Technology