Career

Senior System Engineer (L2)

Functions – Support, RE & Services

Job Location – Multiple

Educational Qualification – B-Tech/BE/MCA/BCA/BSc Computer Science

  • Good Understanding of Verint platform, especially Recording & QM and Encryption on Versions V11.x,15.x
  • Fair Understanding on the advance components viz, WFM, DPA & Speech will be additional benefit.
  • Fair understanding of IT Technologies, viz Servers, Operating System, Desktops, Networking, Wireshark, Logs Tools, Telephony etc.
  • Good knowledge on Logs analysis and Troubleshooting Skills
  • Driving of day-day activities viz. Responding of Customer queries, technical issues, email monitoring & responses, tickets management, system monitoring, updating daily trackers, sending shift handover, updates and adhere to processes etc.
  • Driving Technical Implementation for Customers as per projects Team.
  • Should be a Team Player
  • Escalate to next level/OEM with analysis for any next level support required and should be single point of contact between Customer & OEM.
  • Ensure each ticket is tracked with proactive approach and follow up and taking it towards closure.
  • Good Email and Verbal Comms Skills
  • Good understanding of Customer handling and working of Service Industry.
  • Fair Understanding of MS office viz. Word, Excel, Outlook etc.
  • Open to work in rotational shifts as per APAC, US & EMEA Time zone
  • 3-6 years of experience in Verint